Business Etiquette


0.00 ر.س

عدد المقاعد

غير محدد

تاريخ البدء


تاريخ الانتهاء



تدريب عن بعد

المحاور الأساسية

1 - Office protocol • Office etiquette • Understanding business etiquette • Maintaining a professional appearance • Cubicle and office etiquette • Practicing cubicle etiquette • Practicing office etiquette • Office relationships • Developing positive relationships with co-workers • Avoiding rumors and gossip • Developing relationships with superiors and staff 2 - Professional conduct • Appropriate use of the Internet • Accessing the Internet • Ethical dilemmas • Handling ethical dilemmas • Maintaining loyalty and confidentiality • Personal issues in the workplace • Handling personal issues in the workplace 3 - Communicating in the workplace • Introductions • Introducing people • Following etiquette while being introduced • Conversations • Making conversation • Etiquette in meetings • Understanding meeting protocol • Conducting yourself properly in meetings 4 - Etiquette in communication • Telephone courtesy • Applying telephone courtesy • Using voice mails and speakerphones • E-mail etiquette • Using subject lines and e-mail signatures • Composing the body of e-mail messages • Writing guidelines • Formatting a business letter • Writing memos and informal letters 5 - Business functions • Attending business functions • Identifying types of business functions • Following etiquette at business functions • Business dining • Identifying table settings at formal dinners • Following etiquette for business dining • Handling utensils and napkins • Applying basic rules of dining etiquette 6 - Traveling for business • The courteous traveler • Being a courteous traveler • Being courteous on an airplane, on a train, or in a car • Following the rules of etiquette at hotels • International travel • Understanding cultural orientation • Showing respect to your hosts


After completing this course, students will know how to: • create a professional image, follow cubicle and office etiquette, and maintain positive office relationships. • Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace. • Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings. • Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining. • Be a courteous traveler and prepare for international business trips.